How can we help?
Need help with Annyeong? We're here for you.
What can we help with?
Here is what you can contact us about. Pick the topic that fits best and tell us what happened.
-
Account & login
Signing in with your email, sign-in links that never arrive, changing your email address, or getting back into your account.
-
Profile & location
Editing your profile or photos, and changing the country or area you use to find ARMY near you.
-
Discover, Hello & Chat
Finding ARMY nearby, sending or receiving a Hello, and anything about your conversations.
-
Annyeong Plus & subscriptions
Questions about Annyeong Plus, billing, restoring a purchase, or cancelling a subscription.
-
ARMY Verification
The ARMY verification quiz, your verified badge, and what to do if something went wrong.
-
Safety, reporting & blocking
Reporting a member or a conversation, blocking someone, or telling us about behaviour that breaks our Community Guidelines.
-
Technical problems
Crashes, bugs, missing notifications, or anything in the app that is not working as expected.
-
Privacy & account deletion
Questions about your data, your privacy rights, or permanently deleting your Annyeong account.
Still need help? Contact the Annyeong team.
Email us at [email protected]
Contact SupportYou can also use Report a Problem inside the Annyeong app to describe an issue and attach screenshots.
Safety
If someone makes you feel unsafe or breaks our Community Guidelines, you can report them directly from inside the app using the Report and Block tools. Reports are confidential, and blocking someone hides you from them everywhere in the app.
For anything else related to safety, email [email protected]. Annyeong is not an emergency service — if you are in immediate danger, contact your local emergency services.
Useful links
A fan-made project — not affiliated with HYBE or BTS · borahae 💜